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Ordering & Delivery

What warranty do you provide and how are quality claims handled?

Warranty is written into the contract, and claims follow a documented route.Service life depends far more on the application than on the compound alone, so the warranty period is agreed with the order: 5 to 10 years depending on the material, the medium and the operating conditions. That figure is stated on the contract, together with the conditions it assumes.If something goes wrongTrace it: every batch is recorded against machine, shift and compound, so we can pull the production and inspection data for the parts you received.Review the cause: we compare the failed part against the retained sample and the inspection record to separate a production deviation from an application issue.Resolve it: confirmed quality issues are handled by replacement or credit, with the replacement batch scheduled ahead of standard orders.Laboratory testingDimensional inspectionCross-section checkOn-site supportWe do not provide on-site technical service overseas. Support is handled through your local agent or your own engineering team, backed by us with documentation, video walkthroughs and, where needed, a joint review of the failed sample. For automotive accounts this has been enough to close claims without a site visit.Next step: Ask us for the inspection record format used for your part.Related Products & PagesRubber Quality Control & LabWhy Choose RESRUBEPDM Rubber Hose

What are your payment terms?

Terms are set per order, not by a single fixed rule.Different buyers carry different cash cycles, so we quote payment terms together with the price rather than publishing one rule for everyone. For a first order the usual arrangement is payment before shipment; for repeat business there is more room to move.Typical arrangementsFirst order: full payment before shipment, or a deposit with the balance against shipping documents.Repeat orders: deposit plus balance, timed to the production schedule you agree with our sales team.Long-term partners: monthly settlement up to 60 days can be approved after the account history is established.Export-ready before dispatchCoil, carton, palletPacking for transitWhat is fixed regardless of termsInspection records, packing list and shipping documents are prepared the same way for every order. If your finance team needs a specific invoice format, currency or consignee detail, raise it at quotation stage so it appears on the proforma invoice rather than after production starts.Next step: Send your order volume and target terms and we will confirm what we can approve.Related Products & PagesWhy Choose RESRUBEPDM Rubber HoseCustom Rubber Tubing

How do you pack and ship, and can you do cut-to-length and assembly?

Packing is part of the specification, not an afterthought.Rubber hose deforms under pressure and picks up marks in transit, so how it is coiled and stacked matters as much as the compound. Every order is coil-wound, wrapped and palletised, with neutral or customer-branded labels as required.Packing and shippingPacking: coil winding, protective film or bags, double-layer export cartons, and palletising with strapping for sea freight.Shipping: sea freight for volume, air or courier for samples and urgent replenishment, arranged through the forwarder you nominate or ours.Labelling: neutral labels, your own label, or printed marking on the part.Coil, carton, palletPalletising with QC labelsIndividual bags and cartonsCoiled for shipmentSecondary operationsBeyond extrusion, we run automatic cutting, inkjet marking and bonding equipment, which means a part can arrive at your line already cut to length, printed and assembled. Fittings and clamps can be supplied, and for automotive customers we build complete front and rear water-hose assemblies rather than loose hose.Next step: Send your packing requirement and assembly drawing for a combined quote.Related Products & PagesRubber Customization ProcessCustom Rubber TubingWhy Choose RESRUB

What is the lead time?

Standard lead time: 3–5 days for samples, about 30 days for bulk ordersOur standard lead time is 3–5 days for samples and about 30 days for bulk orders after receiving the advance payment. Your order enters the production schedule within 5 working days of confirmation.Lead time overviewOrder typeLead timeSamples3–5 daysBulk ordersAbout 30 days after advance paymentLarge / customized ordersVaries by quantity and specificationFor large or customized orders, lead time may vary depending on quantity and specifications. We confirm the exact delivery date after your order is placed.Check Your Lead Time .faq-answer-w1og0g { font-family: inherit; color: #333333; line-height: 1.6; box-sizing: border-box; } .faq-answer-w1og0g * { box-sizing: border-box; } .faq-answer-w1og0g .faq-direct, .faq-answer-w1og0g .faq-steps, .faq-answer-w1og0g .faq-list, .faq-answer-w1og0g .faq-table, .faq-answer-w1og0g .faq-note, .faq-answer-w1og0g .faq-cta { padding: 22px 20px; margin: 0 0 20px 0; background: #ffffff; border: 1px solid #e6ebf1; border-radius: 10px; transition: box-shadow 0.25s ease, transform 0.25s ease; } .faq-answer-w1og0g .faq-direct:hover, .faq-answer-w1og0g .faq-steps:hover, .faq-answer-w1og0g .faq-list:hover, .faq-answer-w1og0g .faq-table:hover, .faq-answer-w1og0g .faq-note:hover, .faq-answer-w1og0g .faq-cta:hover { box-shadow: 0 6px 20px rgba(9,136,215,0.12); transform: translateY(-2px); } .faq-answer-w1og0g .faq-direct { background: linear-gradient(135deg, #fff7ec 0%, #ffffff 70%); border-left: 4px solid #fc7c0e; } .faq-answer-w1og0g .faq-direct i { font-size: 24px !important; color: #fc7c0e !important; margin-right: 8px; vertical-align: middle; } .faq-answer-w1og0g h2 { font-family: inherit !important; font-weight: 700 !important; line-height: 1.3 !important; font-size: 21px !important; color: #1a1a1a !important; margin: 8px 0 10px 0 !important; display: inline; vertical-align: middle; } .faq-answer-w1og0g h3 { font-family: inherit !important; font-weight: 700 !important; line-height: 1.3 !important; font-size: 19px !important; color: #1a1a1a !important; margin: 0 0 12px 0 !important; padding-bottom: 8px; border-bottom: 2px solid #fc7c0e; } .faq-answer-w1og0g p { font-size: 15px !important; color: #555555 !important; margin: 0 0 8px 0 !important; line-height: 1.65 !important; } .faq-answer-w1og0g a { color: #0988d7 !important; text-decoration: none !important; transition: color 0.2s ease !important; } .faq-answer-w1og0g a:hover { color: #fc7c0e !important; } .faq-answer-w1og0g img { max-width: 100% !important; height: auto !important; border-radius: 6px; display: block; margin: 12px auto 0 auto; } .faq-answer-w1og0g .faq-steps ol, .faq-answer-w1og0g .faq-list ul { list-style: none; padding: 0; margin: 8px 0 0 0; } .faq-answer-w1og0g .faq-steps li, .faq-answer-w1og0g .faq-list li { padding: 8px 0; font-size: 15px !important; color: #333333 !important; border-bottom: 1px dashed #e6ebf1; display: flex; align-items: center; gap: 8px; } .faq-answer-w1og0g .faq-steps li:last-child, .faq-answer-w1og0g .faq-list li:last-child { border-bottom: none; } .faq-answer-w1og0g .faq-steps li::before { content: counter(step); counter-increment: step; background: #0988d7; color: #ffffff; border-radius: 50%; width: 22px; height: 22px; min-width: 22px; display: inline-flex; align-items: center; justify-content: center; font-size: 12px !important; font-weight: 700; } .faq-answer-w1og0g .faq-steps ol { counter-reset: step; } .faq-answer-w1og0g .faq-list li i { color: #fc7c0e !important; font-size: 14px !important; width: 20px; } .faq-answer-w1og0g .faq-table table { width: 100%; border-collapse: collapse; font-size: 14px !important; margin-top: 6px; } .faq-answer-w1og0g .faq-table th { background: #1f3a5f; color: #ffffff; text-align: left; padding: 10px 12px; border: 1px solid #d9dee5; } .faq-answer-w1og0g .faq-table td { padding: 10px 12px; border: 1px solid #d9dee5; color: #333333; } .faq-answer-w1og0g .faq-note { background: #f7fafc; border-left: 4px solid #0988d7; } .faq-answer-w1og0g .faq-note i { color: #0988d7 !important; margin-right: 8px; } .faq-answer-w1og0g .faq-cta { text-align: center; border: none; background: #fdf6ee; } .faq-answer-w1og0g .faq-cta-btn { display: inline-block !important; background: #fc7c0e; color: #ffffff !important; padding: 12px 22px; border-radius: 6px; font-size: 15px !important; font-weight: 600; text-decoration: none !important; transition: background 0.2s ease, transform 0.2s ease, box-shadow 0.2s ease; } .faq-answer-w1og0g .faq-cta-btn:hover { background: #0988d7 !important; color: #ffffff !important; transform: translateY(-2px); box-shadow: 0 6px 16px rgba(9,136,215,0.3); } .faq-answer-w1og0g .faq-cta-btn i { margin-left: 6px; transition: transform 0.2s ease; } .faq-answer-w1og0g .faq-cta-btn:hover i { transform: translateX(3px); } .faq-answer-w1og0g .faq-gallery { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 12px; margin-top: 12px; } .faq-answer-w1og0g .faq-gallery img { margin: 0; width: 100%; } @media (max-width: 768px) { .faq-answer-w1og0g h2 { font-size: 18px !important; display: block; margin-top: 8px !important; } .faq-answer-w1og0g .faq-table { overflow-x: auto; } }

Can you accept neutral packaging and custom made samples?

Yes, we accept neutral packaging and OEMWe support neutral packaging and OEM services. Custom packaging with your logo, labels, and designs is available according to your requirements.What we support Neutral packaging OEM / private label Custom logos and labels Custom packaging designsCustomized packaging requires a customization fee. Contact our sales team for details about options and fees.Ask About Custom Packaging .faq-answer-m02n32 { font-family: inherit; color: #333333; line-height: 1.6; box-sizing: border-box; } .faq-answer-m02n32 * { box-sizing: border-box; } .faq-answer-m02n32 .faq-direct, .faq-answer-m02n32 .faq-steps, .faq-answer-m02n32 .faq-list, .faq-answer-m02n32 .faq-table, .faq-answer-m02n32 .faq-note, .faq-answer-m02n32 .faq-cta { padding: 22px 20px; margin: 0 0 20px 0; background: #ffffff; border: 1px solid #e6ebf1; border-radius: 10px; transition: box-shadow 0.25s ease, transform 0.25s ease; } .faq-answer-m02n32 .faq-direct:hover, .faq-answer-m02n32 .faq-steps:hover, .faq-answer-m02n32 .faq-list:hover, .faq-answer-m02n32 .faq-table:hover, .faq-answer-m02n32 .faq-note:hover, .faq-answer-m02n32 .faq-cta:hover { box-shadow: 0 6px 20px rgba(9,136,215,0.12); transform: translateY(-2px); } .faq-answer-m02n32 .faq-direct { background: linear-gradient(135deg, #fff7ec 0%, #ffffff 70%); border-left: 4px solid #fc7c0e; } .faq-answer-m02n32 .faq-direct i { font-size: 24px !important; color: #fc7c0e !important; margin-right: 8px; vertical-align: middle; } .faq-answer-m02n32 h2 { font-family: inherit !important; font-weight: 700 !important; line-height: 1.3 !important; font-size: 21px !important; color: #1a1a1a !important; margin: 8px 0 10px 0 !important; display: inline; vertical-align: middle; } .faq-answer-m02n32 h3 { font-family: inherit !important; font-weight: 700 !important; line-height: 1.3 !important; font-size: 19px !important; color: #1a1a1a !important; margin: 0 0 12px 0 !important; padding-bottom: 8px; border-bottom: 2px solid #fc7c0e; } .faq-answer-m02n32 p { font-size: 15px !important; color: #555555 !important; margin: 0 0 8px 0 !important; line-height: 1.65 !important; } .faq-answer-m02n32 a { color: #0988d7 !important; text-decoration: none !important; transition: color 0.2s ease !important; } .faq-answer-m02n32 a:hover { color: #fc7c0e !important; } .faq-answer-m02n32 img { max-width: 100% !important; height: auto !important; border-radius: 6px; display: block; margin: 12px auto 0 auto; } .faq-answer-m02n32 .faq-steps ol, .faq-answer-m02n32 .faq-list ul { list-style: none; padding: 0; margin: 8px 0 0 0; } .faq-answer-m02n32 .faq-steps li, .faq-answer-m02n32 .faq-list li { padding: 8px 0; font-size: 15px !important; color: #333333 !important; border-bottom: 1px dashed #e6ebf1; display: flex; align-items: center; gap: 8px; } .faq-answer-m02n32 .faq-steps li:last-child, .faq-answer-m02n32 .faq-list li:last-child { border-bottom: none; } .faq-answer-m02n32 .faq-steps li::before { content: counter(step); counter-increment: step; background: #0988d7; color: #ffffff; border-radius: 50%; width: 22px; height: 22px; min-width: 22px; display: inline-flex; align-items: center; justify-content: center; font-size: 12px !important; font-weight: 700; } .faq-answer-m02n32 .faq-steps ol { counter-reset: step; } .faq-answer-m02n32 .faq-list li i { color: #fc7c0e !important; font-size: 14px !important; width: 20px; } .faq-answer-m02n32 .faq-table table { width: 100%; border-collapse: collapse; font-size: 14px !important; margin-top: 6px; } .faq-answer-m02n32 .faq-table th { background: #1f3a5f; color: #ffffff; text-align: left; padding: 10px 12px; border: 1px solid #d9dee5; } .faq-answer-m02n32 .faq-table td { padding: 10px 12px; border: 1px solid #d9dee5; color: #333333; } .faq-answer-m02n32 .faq-note { background: #f7fafc; border-left: 4px solid #0988d7; } .faq-answer-m02n32 .faq-note i { color: #0988d7 !important; margin-right: 8px; } .faq-answer-m02n32 .faq-cta { text-align: center; border: none; background: #fdf6ee; } .faq-answer-m02n32 .faq-cta-btn { display: inline-block !important; background: #fc7c0e; color: #ffffff !important; padding: 12px 22px; border-radius: 6px; font-size: 15px !important; font-weight: 600; text-decoration: none !important; transition: background 0.2s ease, transform 0.2s ease, box-shadow 0.2s ease; } .faq-answer-m02n32 .faq-cta-btn:hover { background: #0988d7 !important; color: #ffffff !important; transform: translateY(-2px); box-shadow: 0 6px 16px rgba(9,136,215,0.3); } .faq-answer-m02n32 .faq-cta-btn i { margin-left: 6px; transition: transform 0.2s ease; } .faq-answer-m02n32 .faq-cta-btn:hover i { transform: translateX(3px); } .faq-answer-m02n32 .faq-gallery { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 12px; margin-top: 12px; } .faq-answer-m02n32 .faq-gallery img { margin: 0; width: 100%; } @media (max-width: 768px) { .faq-answer-m02n32 h2 { font-size: 18px !important; display: block; margin-top: 8px !important; } .faq-answer-m02n32 .faq-table { overflow-x: auto; } }

Are the samples available and MOQ?

Yes, samples are available before bulk ordersYou can request samples before placing a bulk order. Sample lead time is usually 3–5 days after confirming the details, and we can start from 1 piece so you can validate fit, function and appearance first.Sample & MOQ policyGet the MOQ - our sales team shares the MOQ for your product at any time.Place your order - confirm details and place the order.Receive samples - samples ship in 3–5 days.Get MOQ & Samples .faq-answer-ml3ve3 { font-family: inherit; color: #333333; line-height: 1.6; box-sizing: border-box; } .faq-answer-ml3ve3 * { box-sizing: border-box; } .faq-answer-ml3ve3 .faq-direct, .faq-answer-ml3ve3 .faq-steps, .faq-answer-ml3ve3 .faq-list, .faq-answer-ml3ve3 .faq-table, .faq-answer-ml3ve3 .faq-note, .faq-answer-ml3ve3 .faq-cta { padding: 22px 20px; margin: 0 0 20px 0; background: #ffffff; border: 1px solid #e6ebf1; border-radius: 10px; transition: box-shadow 0.25s ease, transform 0.25s ease; } .faq-answer-ml3ve3 .faq-direct:hover, .faq-answer-ml3ve3 .faq-steps:hover, .faq-answer-ml3ve3 .faq-list:hover, .faq-answer-ml3ve3 .faq-table:hover, .faq-answer-ml3ve3 .faq-note:hover, .faq-answer-ml3ve3 .faq-cta:hover { box-shadow: 0 6px 20px rgba(9,136,215,0.12); transform: translateY(-2px); } .faq-answer-ml3ve3 .faq-direct { background: linear-gradient(135deg, #fff7ec 0%, #ffffff 70%); border-left: 4px solid #fc7c0e; } .faq-answer-ml3ve3 .faq-direct i { font-size: 24px !important; color: #fc7c0e !important; margin-right: 8px; vertical-align: middle; } .faq-answer-ml3ve3 h2 { font-family: inherit !important; font-weight: 700 !important; line-height: 1.3 !important; font-size: 21px !important; color: #1a1a1a !important; margin: 8px 0 10px 0 !important; display: inline; vertical-align: middle; } .faq-answer-ml3ve3 h3 { font-family: inherit !important; font-weight: 700 !important; line-height: 1.3 !important; font-size: 19px !important; color: #1a1a1a !important; margin: 0 0 12px 0 !important; padding-bottom: 8px; border-bottom: 2px solid #fc7c0e; } .faq-answer-ml3ve3 p { font-size: 15px !important; color: #555555 !important; margin: 0 0 8px 0 !important; line-height: 1.65 !important; } .faq-answer-ml3ve3 a { color: #0988d7 !important; text-decoration: none !important; transition: color 0.2s ease !important; } .faq-answer-ml3ve3 a:hover { color: #fc7c0e !important; } .faq-answer-ml3ve3 img { max-width: 100% !important; height: auto !important; border-radius: 6px; display: block; margin: 12px auto 0 auto; } .faq-answer-ml3ve3 .faq-steps ol, .faq-answer-ml3ve3 .faq-list ul { list-style: none; padding: 0; margin: 8px 0 0 0; } .faq-answer-ml3ve3 .faq-steps li, .faq-answer-ml3ve3 .faq-list li { padding: 8px 0; font-size: 15px !important; color: #333333 !important; border-bottom: 1px dashed #e6ebf1; display: flex; align-items: center; gap: 8px; } .faq-answer-ml3ve3 .faq-steps li:last-child, .faq-answer-ml3ve3 .faq-list li:last-child { border-bottom: none; } .faq-answer-ml3ve3 .faq-steps li::before { content: counter(step); counter-increment: step; background: #0988d7; color: #ffffff; border-radius: 50%; width: 22px; height: 22px; min-width: 22px; display: inline-flex; align-items: center; justify-content: center; font-size: 12px !important; font-weight: 700; } .faq-answer-ml3ve3 .faq-steps ol { counter-reset: step; } .faq-answer-ml3ve3 .faq-list li i { color: #fc7c0e !important; font-size: 14px !important; width: 20px; } .faq-answer-ml3ve3 .faq-table table { width: 100%; border-collapse: collapse; font-size: 14px !important; margin-top: 6px; } .faq-answer-ml3ve3 .faq-table th { background: #1f3a5f; color: #ffffff; text-align: left; padding: 10px 12px; border: 1px solid #d9dee5; } .faq-answer-ml3ve3 .faq-table td { padding: 10px 12px; border: 1px solid #d9dee5; color: #333333; } .faq-answer-ml3ve3 .faq-note { background: #f7fafc; border-left: 4px solid #0988d7; } .faq-answer-ml3ve3 .faq-note i { color: #0988d7 !important; margin-right: 8px; } .faq-answer-ml3ve3 .faq-cta { text-align: center; border: none; background: #fdf6ee; } .faq-answer-ml3ve3 .faq-cta-btn { display: inline-block !important; background: #fc7c0e; color: #ffffff !important; padding: 12px 22px; border-radius: 6px; font-size: 15px !important; font-weight: 600; text-decoration: none !important; transition: background 0.2s ease, transform 0.2s ease, box-shadow 0.2s ease; } .faq-answer-ml3ve3 .faq-cta-btn:hover { background: #0988d7 !important; color: #ffffff !important; transform: translateY(-2px); box-shadow: 0 6px 16px rgba(9,136,215,0.3); } .faq-answer-ml3ve3 .faq-cta-btn i { margin-left: 6px; transition: transform 0.2s ease; } .faq-answer-ml3ve3 .faq-cta-btn:hover i { transform: translateX(3px); } .faq-answer-ml3ve3 .faq-gallery { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 12px; margin-top: 12px; } .faq-answer-ml3ve3 .faq-gallery img { margin: 0; width: 100%; } @media (max-width: 768px) { .faq-answer-ml3ve3 h2 { font-size: 18px !important; display: block; margin-top: 8px !important; } .faq-answer-ml3ve3 .faq-table { overflow-x: auto; } }

Do you offer expedited shipping for urgent orders?

Yes, we offer expedited shipping for urgent ordersIf you have tight deadlines, let us know in advance and we will prioritize your order and arrange faster delivery through express shipping services.How to speed up your orderNotify us in advance - tell us your required delivery date when ordering.We prioritize - your order moves ahead in the production schedule.Express delivery - we arrange faster shipping through express services.Expedited shipping is subject to production capacity and shipping availability. Contact us early to confirm options.Ask About Urgent Delivery .faq-answer-b87p9f { font-family: inherit; color: #333333; line-height: 1.6; box-sizing: border-box; } .faq-answer-b87p9f * { box-sizing: border-box; } .faq-answer-b87p9f .faq-direct, .faq-answer-b87p9f .faq-steps, .faq-answer-b87p9f .faq-list, .faq-answer-b87p9f .faq-table, .faq-answer-b87p9f .faq-note, .faq-answer-b87p9f .faq-cta { padding: 22px 20px; margin: 0 0 20px 0; background: #ffffff; border: 1px solid #e6ebf1; border-radius: 10px; transition: box-shadow 0.25s ease, transform 0.25s ease; } .faq-answer-b87p9f .faq-direct:hover, .faq-answer-b87p9f .faq-steps:hover, .faq-answer-b87p9f .faq-list:hover, .faq-answer-b87p9f .faq-table:hover, .faq-answer-b87p9f .faq-note:hover, .faq-answer-b87p9f .faq-cta:hover { box-shadow: 0 6px 20px rgba(9,136,215,0.12); transform: translateY(-2px); } .faq-answer-b87p9f .faq-direct { background: linear-gradient(135deg, #fff7ec 0%, #ffffff 70%); border-left: 4px solid #fc7c0e; } .faq-answer-b87p9f .faq-direct i { font-size: 24px !important; color: #fc7c0e !important; margin-right: 8px; vertical-align: middle; } .faq-answer-b87p9f h2 { font-family: inherit !important; font-weight: 700 !important; line-height: 1.3 !important; font-size: 21px !important; color: #1a1a1a !important; margin: 8px 0 10px 0 !important; display: inline; vertical-align: middle; } .faq-answer-b87p9f h3 { font-family: inherit !important; font-weight: 700 !important; line-height: 1.3 !important; font-size: 19px !important; color: #1a1a1a !important; margin: 0 0 12px 0 !important; padding-bottom: 8px; border-bottom: 2px solid #fc7c0e; } .faq-answer-b87p9f p { font-size: 15px !important; color: #555555 !important; margin: 0 0 8px 0 !important; line-height: 1.65 !important; } .faq-answer-b87p9f a { color: #0988d7 !important; text-decoration: none !important; transition: color 0.2s ease !important; } .faq-answer-b87p9f a:hover { color: #fc7c0e !important; } .faq-answer-b87p9f img { max-width: 100% !important; height: auto !important; border-radius: 6px; display: block; margin: 12px auto 0 auto; } .faq-answer-b87p9f .faq-steps ol, .faq-answer-b87p9f .faq-list ul { list-style: none; padding: 0; margin: 8px 0 0 0; } .faq-answer-b87p9f .faq-steps li, .faq-answer-b87p9f .faq-list li { padding: 8px 0; font-size: 15px !important; color: #333333 !important; border-bottom: 1px dashed #e6ebf1; display: flex; align-items: center; gap: 8px; } .faq-answer-b87p9f .faq-steps li:last-child, .faq-answer-b87p9f .faq-list li:last-child { border-bottom: none; } .faq-answer-b87p9f .faq-steps li::before { content: counter(step); counter-increment: step; background: #0988d7; color: #ffffff; border-radius: 50%; width: 22px; height: 22px; min-width: 22px; display: inline-flex; align-items: center; justify-content: center; font-size: 12px !important; font-weight: 700; } .faq-answer-b87p9f .faq-steps ol { counter-reset: step; } .faq-answer-b87p9f .faq-list li i { color: #fc7c0e !important; font-size: 14px !important; width: 20px; } .faq-answer-b87p9f .faq-table table { width: 100%; border-collapse: collapse; font-size: 14px !important; margin-top: 6px; } .faq-answer-b87p9f .faq-table th { background: #1f3a5f; color: #ffffff; text-align: left; padding: 10px 12px; border: 1px solid #d9dee5; } .faq-answer-b87p9f .faq-table td { padding: 10px 12px; border: 1px solid #d9dee5; color: #333333; } .faq-answer-b87p9f .faq-note { background: #f7fafc; border-left: 4px solid #0988d7; } .faq-answer-b87p9f .faq-note i { color: #0988d7 !important; margin-right: 8px; } .faq-answer-b87p9f .faq-cta { text-align: center; border: none; background: #fdf6ee; } .faq-answer-b87p9f .faq-cta-btn { display: inline-block !important; background: #fc7c0e; color: #ffffff !important; padding: 12px 22px; border-radius: 6px; font-size: 15px !important; font-weight: 600; text-decoration: none !important; transition: background 0.2s ease, transform 0.2s ease, box-shadow 0.2s ease; } .faq-answer-b87p9f .faq-cta-btn:hover { background: #0988d7 !important; color: #ffffff !important; transform: translateY(-2px); box-shadow: 0 6px 16px rgba(9,136,215,0.3); } .faq-answer-b87p9f .faq-cta-btn i { margin-left: 6px; transition: transform 0.2s ease; } .faq-answer-b87p9f .faq-cta-btn:hover i { transform: translateX(3px); } .faq-answer-b87p9f .faq-gallery { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 12px; margin-top: 12px; } .faq-answer-b87p9f .faq-gallery img { margin: 0; width: 100%; } @media (max-width: 768px) { .faq-answer-b87p9f h2 { font-size: 18px !important; display: block; margin-top: 8px !important; } .faq-answer-b87p9f .faq-table { overflow-x: auto; } }

Can I track the production status of my order once I complete the payment?

Yes, you can track your order production statusAfter payment, RESRUB provides regular updates on your order's production status in the system.What you will be notified about Material procurement Manufacturing progress Quality inspection Estimated completion dateTrack Your Order .faq-answer-19oaqn { font-family: inherit; color: #333333; line-height: 1.6; box-sizing: border-box; } .faq-answer-19oaqn * { box-sizing: border-box; } .faq-answer-19oaqn .faq-direct, .faq-answer-19oaqn .faq-steps, .faq-answer-19oaqn .faq-list, .faq-answer-19oaqn .faq-table, .faq-answer-19oaqn .faq-note, .faq-answer-19oaqn .faq-cta { padding: 22px 20px; margin: 0 0 20px 0; background: #ffffff; border: 1px solid #e6ebf1; border-radius: 10px; transition: box-shadow 0.25s ease, transform 0.25s ease; } .faq-answer-19oaqn .faq-direct:hover, .faq-answer-19oaqn .faq-steps:hover, .faq-answer-19oaqn .faq-list:hover, .faq-answer-19oaqn .faq-table:hover, .faq-answer-19oaqn .faq-note:hover, .faq-answer-19oaqn .faq-cta:hover { box-shadow: 0 6px 20px rgba(9,136,215,0.12); transform: translateY(-2px); } .faq-answer-19oaqn .faq-direct { background: linear-gradient(135deg, #fff7ec 0%, #ffffff 70%); border-left: 4px solid #fc7c0e; } .faq-answer-19oaqn .faq-direct i { font-size: 24px !important; color: #fc7c0e !important; margin-right: 8px; vertical-align: middle; } .faq-answer-19oaqn h2 { font-family: inherit !important; font-weight: 700 !important; line-height: 1.3 !important; font-size: 21px !important; color: #1a1a1a !important; margin: 8px 0 10px 0 !important; display: inline; vertical-align: middle; } .faq-answer-19oaqn h3 { font-family: inherit !important; font-weight: 700 !important; line-height: 1.3 !important; font-size: 19px !important; color: #1a1a1a !important; margin: 0 0 12px 0 !important; padding-bottom: 8px; border-bottom: 2px solid #fc7c0e; } .faq-answer-19oaqn p { font-size: 15px !important; color: #555555 !important; margin: 0 0 8px 0 !important; line-height: 1.65 !important; } .faq-answer-19oaqn a { color: #0988d7 !important; text-decoration: none !important; transition: color 0.2s ease !important; } .faq-answer-19oaqn a:hover { color: #fc7c0e !important; } .faq-answer-19oaqn img { max-width: 100% !important; height: auto !important; border-radius: 6px; display: block; margin: 12px auto 0 auto; } .faq-answer-19oaqn .faq-steps ol, .faq-answer-19oaqn .faq-list ul { list-style: none; padding: 0; margin: 8px 0 0 0; } .faq-answer-19oaqn .faq-steps li, .faq-answer-19oaqn .faq-list li { padding: 8px 0; font-size: 15px !important; color: #333333 !important; border-bottom: 1px dashed #e6ebf1; display: flex; align-items: center; gap: 8px; } .faq-answer-19oaqn .faq-steps li:last-child, .faq-answer-19oaqn .faq-list li:last-child { border-bottom: none; } .faq-answer-19oaqn .faq-steps li::before { content: counter(step); counter-increment: step; background: #0988d7; color: #ffffff; border-radius: 50%; width: 22px; height: 22px; min-width: 22px; display: inline-flex; align-items: center; justify-content: center; font-size: 12px !important; font-weight: 700; } .faq-answer-19oaqn .faq-steps ol { counter-reset: step; } .faq-answer-19oaqn .faq-list li i { color: #fc7c0e !important; font-size: 14px !important; width: 20px; } .faq-answer-19oaqn .faq-table table { width: 100%; border-collapse: collapse; font-size: 14px !important; margin-top: 6px; } .faq-answer-19oaqn .faq-table th { background: #1f3a5f; color: #ffffff; text-align: left; padding: 10px 12px; border: 1px solid #d9dee5; } .faq-answer-19oaqn .faq-table td { padding: 10px 12px; border: 1px solid #d9dee5; color: #333333; } .faq-answer-19oaqn .faq-note { background: #f7fafc; border-left: 4px solid #0988d7; } .faq-answer-19oaqn .faq-note i { color: #0988d7 !important; margin-right: 8px; } .faq-answer-19oaqn .faq-cta { text-align: center; border: none; background: #fdf6ee; } .faq-answer-19oaqn .faq-cta-btn { display: inline-block !important; background: #fc7c0e; color: #ffffff !important; padding: 12px 22px; border-radius: 6px; font-size: 15px !important; font-weight: 600; text-decoration: none !important; transition: background 0.2s ease, transform 0.2s ease, box-shadow 0.2s ease; } .faq-answer-19oaqn .faq-cta-btn:hover { background: #0988d7 !important; color: #ffffff !important; transform: translateY(-2px); box-shadow: 0 6px 16px rgba(9,136,215,0.3); } .faq-answer-19oaqn .faq-cta-btn i { margin-left: 6px; transition: transform 0.2s ease; } .faq-answer-19oaqn .faq-cta-btn:hover i { transform: translateX(3px); } .faq-answer-19oaqn .faq-gallery { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 12px; margin-top: 12px; } .faq-answer-19oaqn .faq-gallery img { margin: 0; width: 100%; } @media (max-width: 768px) { .faq-answer-19oaqn h2 { font-size: 18px !important; display: block; margin-top: 8px !important; } .faq-answer-19oaqn .faq-table { overflow-x: auto; } }

What is your minimum order size (MOQ)?

MOQ depends on product type and customizationThe minimum order quantity varies by rubber product type and customization requirements.MOQ overviewProduct typeMOQPrototype / trial ordersFrom 1 pieceVolume productionQuoted per profile, material and sizeContact our team for the specific MOQ and pricing of your product - we will provide a detailed quotation and lead time.Get Your MOQ Quote .faq-answer-6qix1k { font-family: inherit; color: #333333; line-height: 1.6; box-sizing: border-box; } .faq-answer-6qix1k * { box-sizing: border-box; } .faq-answer-6qix1k .faq-direct, .faq-answer-6qix1k .faq-steps, .faq-answer-6qix1k .faq-list, .faq-answer-6qix1k .faq-table, .faq-answer-6qix1k .faq-note, .faq-answer-6qix1k .faq-cta { padding: 22px 20px; margin: 0 0 20px 0; background: #ffffff; border: 1px solid #e6ebf1; border-radius: 10px; transition: box-shadow 0.25s ease, transform 0.25s ease; } .faq-answer-6qix1k .faq-direct:hover, .faq-answer-6qix1k .faq-steps:hover, .faq-answer-6qix1k .faq-list:hover, .faq-answer-6qix1k .faq-table:hover, .faq-answer-6qix1k .faq-note:hover, .faq-answer-6qix1k .faq-cta:hover { box-shadow: 0 6px 20px rgba(9,136,215,0.12); transform: translateY(-2px); } .faq-answer-6qix1k .faq-direct { background: linear-gradient(135deg, #fff7ec 0%, #ffffff 70%); border-left: 4px solid #fc7c0e; } .faq-answer-6qix1k .faq-direct i { font-size: 24px !important; color: #fc7c0e !important; margin-right: 8px; vertical-align: middle; } .faq-answer-6qix1k h2 { font-family: inherit !important; font-weight: 700 !important; line-height: 1.3 !important; font-size: 21px !important; color: #1a1a1a !important; margin: 8px 0 10px 0 !important; display: inline; vertical-align: middle; } .faq-answer-6qix1k h3 { font-family: inherit !important; font-weight: 700 !important; line-height: 1.3 !important; font-size: 19px !important; color: #1a1a1a !important; margin: 0 0 12px 0 !important; padding-bottom: 8px; border-bottom: 2px solid #fc7c0e; } .faq-answer-6qix1k p { font-size: 15px !important; color: #555555 !important; margin: 0 0 8px 0 !important; line-height: 1.65 !important; } .faq-answer-6qix1k a { color: #0988d7 !important; text-decoration: none !important; transition: color 0.2s ease !important; } .faq-answer-6qix1k a:hover { color: #fc7c0e !important; } .faq-answer-6qix1k img { max-width: 100% !important; height: auto !important; border-radius: 6px; display: block; margin: 12px auto 0 auto; } .faq-answer-6qix1k .faq-steps ol, .faq-answer-6qix1k .faq-list ul { list-style: none; padding: 0; margin: 8px 0 0 0; } .faq-answer-6qix1k .faq-steps li, .faq-answer-6qix1k .faq-list li { padding: 8px 0; font-size: 15px !important; color: #333333 !important; border-bottom: 1px dashed #e6ebf1; display: flex; align-items: center; gap: 8px; } .faq-answer-6qix1k .faq-steps li:last-child, .faq-answer-6qix1k .faq-list li:last-child { border-bottom: none; } .faq-answer-6qix1k .faq-steps li::before { content: counter(step); counter-increment: step; background: #0988d7; color: #ffffff; border-radius: 50%; width: 22px; height: 22px; min-width: 22px; display: inline-flex; align-items: center; justify-content: center; font-size: 12px !important; font-weight: 700; } .faq-answer-6qix1k .faq-steps ol { counter-reset: step; } .faq-answer-6qix1k .faq-list li i { color: #fc7c0e !important; font-size: 14px !important; width: 20px; } .faq-answer-6qix1k .faq-table table { width: 100%; border-collapse: collapse; font-size: 14px !important; margin-top: 6px; } .faq-answer-6qix1k .faq-table th { background: #1f3a5f; color: #ffffff; text-align: left; padding: 10px 12px; border: 1px solid #d9dee5; } .faq-answer-6qix1k .faq-table td { padding: 10px 12px; border: 1px solid #d9dee5; color: #333333; } .faq-answer-6qix1k .faq-note { background: #f7fafc; border-left: 4px solid #0988d7; } .faq-answer-6qix1k .faq-note i { color: #0988d7 !important; margin-right: 8px; } .faq-answer-6qix1k .faq-cta { text-align: center; border: none; background: #fdf6ee; } .faq-answer-6qix1k .faq-cta-btn { display: inline-block !important; background: #fc7c0e; color: #ffffff !important; padding: 12px 22px; border-radius: 6px; font-size: 15px !important; font-weight: 600; text-decoration: none !important; transition: background 0.2s ease, transform 0.2s ease, box-shadow 0.2s ease; } .faq-answer-6qix1k .faq-cta-btn:hover { background: #0988d7 !important; color: #ffffff !important; transform: translateY(-2px); box-shadow: 0 6px 16px rgba(9,136,215,0.3); } .faq-answer-6qix1k .faq-cta-btn i { margin-left: 6px; transition: transform 0.2s ease; } .faq-answer-6qix1k .faq-cta-btn:hover i { transform: translateX(3px); } .faq-answer-6qix1k .faq-gallery { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 12px; margin-top: 12px; } .faq-answer-6qix1k .faq-gallery img { margin: 0; width: 100%; } @media (max-width: 768px) { .faq-answer-6qix1k h2 { font-size: 18px !important; display: block; margin-top: 8px !important; } .faq-answer-6qix1k .faq-table { overflow-x: auto; } }